As you all probably have already noticed, OFM is growing a lot. A big part of the new managers don't speak English, so we felt the need to create language specific staff teams to help those managers! Below you can see how the staff team is structured. Each significant community will have a Community Manager, Support staff and moderators to help on forums.
As a member of OFM Staff, I am happy to help with any queries which you may have. But, if you require an immediate response to the problem which you have, you would be better off using our Support Forums - these are constantly checked by ourselves as well as Forum Moderators and experienced members of the community, so you are likely to get an answer a lot quicker than PM'ing me.
Our Support
Forums are made up of 4 Seperate forums;
General Questions - In this forum, you can ask any question which you have about OFM...well, anything other than tactics questions.
Suggestions for Improvement - Think you have a suggestion that would improve OFM for the better? If so, why not post about it in here...but be sure to read the Sticky Topics at the top of the page first.
Bugs Forum - Have you found a bug in the game? Post information about it in here and it will be hunted down and exterminated!
Crew Forum - Got a problem in your crew? Post here and our Support team will do all they can to sort out your problems.
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We also have several email addresses which are monitored by the Staff, but these should only be used for the correct purposes.
- Issues with Payments for Season tickets need to be sent to infoworld@onlinesoccermanager.com along with information regarding your problem (as originally specified here)
- If you have recieved a Forum Ban and want to appeal it then you need to email ofm.forumstaff@googlemail.com - please ensure that you contain your username to allow for your case to be reviewed.
- Similarly, if you have been Suspended/Locked and want to appeal your ban, there are two ways to appeal - the best being by emailing straight from the OFM Website after you have been locked. Or, you can email judges.osmworld@gmail.com directly but, again, please ensure you enclose your OFM Username and your appeal, otherwise your case cannot be dealt with swiftly.
- Another email which we have is the OFM League Updates one, this is where completed league updates are sent once you have completed them - ofm.update@googlemail.com
Se tiveres alguma dúvida/problema relacionado com o OFM, envia um e-mail para o endereço de suporte Português: ofm.pt.support@gmail.com
